Privacy Policy

Overview

GroBro Media ("we", "us", or "our") is a digital marketing agency based in Kandivali, Mumbai. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website at grobromedia.com, contact us, or use our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our website.

Information We Collect

We collect information you provide directly to us and information collected automatically when you use our website.

Information You Provide

• Name, email address, phone number when you fill in a contact or inquiry form
• Business name, website URL, and details about your marketing goals
• Messages and communications you send to us via email, WhatsApp, or our contact form
• Any other information you voluntarily share when enquiring about or using our services

Information Collected Automatically

• IP address, browser type, device type, and operating system
• Pages visited, time spent on pages, referring URLs, and click patterns
• Cookies and similar tracking technologies (see the Cookies section below)
• Approximate geographic location based on IP address

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide the services you have requested
• To send you proposals, updates, and communications related to your project
• To improve and personalise your experience on our website
• To analyse website performance and understand how visitors engage with our content
• To send you relevant updates about GroBro Media, including new services or offers (only where you have given consent)
• To comply with our legal obligations and protect our legal rights
• To detect and prevent fraud or misuse of our website

We will not contact you for marketing purposes unless you have explicitly opted in. You can unsubscribe from any marketing communications at any time.

Cookies

Our website uses cookies, which are small text files placed on your device that help us understand how you use our site and improve your experience.

Types of Cookies We Use

• Essential cookies — Required for the website to function correctly. These cannot be disabled.
• Analytics cookies — Used to understand how visitors interact with our site (for example, via Google Analytics). Data collected is anonymised.
• Marketing cookies — Used by advertising platforms such as Meta Pixel and Google Ads to measure campaign performance and deliver relevant ads.

You can control or disable cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of our website.

Third Parties and Service Providers

We use trusted third-party services to help us operate our website and deliver our marketing services. These providers only have access to the information necessary to perform their specific functions and are not permitted to use it for other purposes.

• Google Analytics — Website traffic and behaviour analytics
• Google Ads — Paid advertising and conversion tracking
• Meta (Facebook) Pixel — Social advertising and retargeting
• WhatsApp Business — Client communication
• Email service providers — Sending and managing client communications
• Hosting and infrastructure providers — Secure website hosting and data storage

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies independently.

Data Retention

We retain your personal information for as long as is necessary to fulfil the purposes outlined in this policy, to maintain our business records, or as required by applicable law.

• Enquiry and contact form data is retained for up to 3 years
• Client project data is retained for the duration of the engagement and up to 5 years afterward for record-keeping
• Website analytics data is retained in accordance with our analytics provider's data retention settings

When your data is no longer needed, we securely delete or anonymise it.

Your Rights

You have the following rights with respect to your personal data:

• Right to access — You can request a copy of the personal data we hold about you
• Right to correction — You can ask us to correct any inaccurate or incomplete information
• Right to deletion — You can request that we delete your personal data, subject to any legal obligations
• Right to restrict processing — You can ask us to limit how we use your data
• Right to withdraw consent — Where processing is based on your consent, you can withdraw it at any time
• Right to opt out of marketing — You can unsubscribe from marketing communications at any time

To exercise any of these rights, please contact us at Info@grobromedia.com. We will respond within a reasonable timeframe.

Security

We take reasonable technical and organisational measures to protect your personal information against loss, theft, unauthorised access, disclosure, copying, use, or modification. These include secure server infrastructure, encrypted data transmission (HTTPS), and restricted internal access to personal data.

However, no method of transmission over the internet or electronic storage is completely secure. While we do our best to protect your data, we cannot guarantee absolute security.

Children's Privacy

Our website and services are intended for individuals aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we do, we will update the "Last updated" date at the top of this page.

We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your data, please reach out to us: