Terms and Conditions

Acceptance of Terms

By accessing our website at grobromedia.com or engaging GroBro Media for any of our marketing services, you agree to be bound by these Terms and Conditions. Please read them carefully before proceeding.

These terms apply to all visitors, clients, and any person or business that engages with GroBro Media in any capacity. If you do not agree to these terms, you should not use our website or services.

Our Services

GroBro Media provides a range of digital marketing services including but not limited to:

• Search Engine Optimisation (SEO)
• Social Media Marketing (SMM) across platforms including Instagram, Facebook, LinkedIn, and YouTube
• Paid advertising on Google Ads and Meta Ads (Facebook and Instagram)
• Website design and development
• Content creation and copywriting
• Influencer marketing and brand collaborations
• Branding, graphic design, and visual identity

The specific scope of services, deliverables, timelines, and fees for each client engagement are defined in a separate Service Agreement or Proposal issued to you before work begins. These Terms and Conditions apply alongside that agreement.

Advertising Services (Google Ads and Meta Ads)

GroBro Media manages paid advertising campaigns on behalf of clients on platforms including Google Ads, Meta Ads (Facebook and Instagram), and other digital advertising networks. By engaging us for advertising services, you acknowledge and agree to the following:

Platform Policies

All advertising campaigns are subject to the terms, policies, and guidelines of the respective advertising platforms, including Google's Advertising Policies and Meta's Advertising Standards. GroBro Media will make every effort to ensure campaigns comply with these policies, but we are not responsible for ad disapprovals, account suspensions, or other actions taken by advertising platforms as a result of policy violations that arise from content, products, or services provided by the client.

Campaign Management

We will manage, optimise, and report on campaigns based on the agreed strategy and objectives. Campaign decisions including targeting, bidding, creative direction, and budget allocation are made using our professional judgement and may be adjusted at any time in the interest of improving performance.

Ad Account Access

Where campaigns are run under the client's own Google or Meta ad accounts, the client agrees to provide us with the necessary access and permissions to manage those accounts. We will not share, misuse, or retain access to your accounts after engagement ends. Where campaigns are run under GroBro Media managed accounts, ownership and historical data remains with GroBro Media unless agreed otherwise in writing.

Tracking and Pixel Installation

Accurate campaign tracking is essential for performance reporting and optimisation. The client agrees to allow installation of tracking tools including Google Analytics, Google Tag Manager, Meta Pixel, and conversion tracking codes on their website. The client is responsible for disclosing the use of these tracking tools to their own website visitors in their privacy policy.

Ad Spend and Budget Management

Ad spend (the budget used to purchase advertising on platforms like Google and Meta) is separate from GroBro Media's management fees and is the sole responsibility of the client.

• Ad budgets must be funded and available before campaigns can go live. GroBro Media will not advance ad spend on behalf of clients.
• Where the client provides access to their own ad accounts and payment methods, the client is directly billed by Google or Meta for ad spend.
• Where GroBro Media runs campaigns from our managed accounts on the client's behalf, ad spend must be paid in advance as agreed in the Service Agreement.
• GroBro Media will make budget recommendations based on your goals but cannot guarantee results for any specific level of spend.
• Unused prepaid ad budget is refundable only if campaigns have not yet launched. Once campaigns are live, spend is non-refundable as it is committed directly to the advertising platform.
• Any budget changes must be communicated in writing. We are not responsible for overspend caused by platform discrepancies or errors outside our control.

Client Obligations

To enable GroBro Media to deliver its services effectively, the client agrees to:

• Provide accurate, complete, and timely information, assets, and approvals required for campaign setup and ongoing management
• Ensure that all products, services, and content used in marketing campaigns comply with applicable laws and platform policies
• Notify GroBro Media promptly of any changes to your business, products, or services that may affect marketing campaigns
• Review and approve creatives, copy, and campaign strategies within agreed timelines. Delays in approvals may affect campaign delivery and results
• Maintain ownership of and responsibility for your own website, landing pages, and any content that advertising directs traffic to
• Ensure your website is functional, mobile-optimised, and capable of converting the traffic generated by our campaigns
• Promptly settle all invoices in accordance with agreed payment terms

Intellectual Property

Work Created for Clients

Unless otherwise agreed in writing, upon receipt of full payment, the intellectual property rights to creative work produced specifically for a client (including ad creatives, copy, graphics, and website content) transfer to the client. GroBro Media retains the right to showcase completed work in our portfolio and for promotional purposes unless a written confidentiality agreement is in place.

GroBro Media's Own IP

All intellectual property belonging to GroBro Media including our brand, website content, proprietary processes, templates, systems, and strategies remains the sole property of GroBro Media. Nothing in these terms grants any licence to use our intellectual property without prior written consent.

Client-Provided Content

By providing us with images, videos, logos, copy, or other materials for use in your campaigns, you confirm that you own the rights to or have the appropriate licences for all content provided, and that its use in marketing campaigns does not infringe any third-party rights.

Results Disclaimer

Digital marketing results depend on a wide range of factors including market conditions, competition, the quality of your product or service, your website, your budget, and platform algorithm changes. While GroBro Media will apply our expertise and best efforts to deliver strong outcomes, we do not guarantee specific results including but not limited to:

• A specific number of leads, conversions, or sales
• A particular return on ad spend (ROAS) or return on investment (ROI)
• Specific keyword rankings on search engines
• A specific number of followers, impressions, or reach
• A defined cost per lead or cost per acquisition

Any projections or estimates we share are based on historical data, industry benchmarks, and professional judgement. They are indicative only and not contractual commitments.

Payments and Fees

Payment terms for each engagement are outlined in the Service Agreement or Proposal. The following general terms apply:

• All fees are quoted in Indian Rupees (INR) unless stated otherwise
• Retainer fees are due at the beginning of each billing cycle, typically monthly in advance
• Project-based work may require a deposit of 50% upfront before work begins, with the remaining balance due on completion
• Invoices are payable within the due date specified. Late payments may attract a delay fee or result in a pause of services
• All fees are exclusive of applicable taxes including GST, which will be added to invoices as required
• GroBro Media reserves the right to revise fees with reasonable advance notice. Changes will be communicated in writing
• Refunds are not available for work already completed or services already rendered

Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared in the course of the engagement. This includes business strategy, financial information, campaign performance data, and any materials marked as confidential.

GroBro Media will not disclose client-specific performance data, account details, or business information to third parties without consent, except where required by law or where necessary to deliver the agreed services (for example, sharing access credentials with a trusted platform integration partner).

This confidentiality obligation does not apply to information that is publicly available, was already known to us prior to disclosure, or is independently developed by us without reference to the client's confidential information.

Termination of Services

Termination by the Client

The client may terminate services by providing written notice as specified in the Service Agreement (typically 30 days). Any fees due up to and including the notice period remain payable. Ad budgets already committed to platforms are non-refundable.

Termination by GroBro Media

GroBro Media reserves the right to terminate or suspend services with written notice if:

• Payment is not received within the agreed terms
• The client engages in conduct that is unlawful, harmful, or in violation of platform advertising policies
• The client's business promotes products or services that are illegal, deceptive, or harmful
• The relationship breaks down to a point where continued engagement is not viable

Upon Termination

Upon termination, GroBro Media will provide the client with any deliverables completed up to that point (subject to outstanding payments being settled). Campaign access and permissions will be handed back or removed as agreed. GroBro Media is not liable for any loss of campaign performance or data resulting from termination.

Limitation of Liability

To the maximum extent permitted by applicable law, GroBro Media shall not be liable for:

• Loss of revenue, profits, or business opportunities arising from campaign performance
• Losses arising from ad account suspensions, policy changes, or algorithm updates by Google, Meta, or any other third-party platform
• Errors, delays, or failures caused by information or approvals not provided by the client in a timely manner
• Any indirect, incidental, special, or consequential damages
• Losses arising from circumstances beyond our reasonable control including platform outages, cyberattacks, or changes in advertising regulations

Our total liability in connection with any service engagement shall not exceed the total fees paid by the client to GroBro Media in the three months immediately preceding the claim.

Third-Party Platforms and Tools

Our services rely on third-party platforms and tools including Google Ads, Meta Ads Manager, Google Analytics, Meta Business Suite, and others. These platforms operate independently and are governed by their own terms, policies, and pricing structures.

GroBro Media is not affiliated with or endorsed by Google, Meta, or any other third-party platform. We are not responsible for any changes these platforms make to their features, policies, pricing, or algorithms that may affect your campaigns or results.

The client is responsible for ensuring that their use of any platform accessed through our services complies with that platform's terms of service.

Governing Law and Disputes

These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising in connection with these terms or our services shall be subject to the exclusive jurisdiction of the courts of Mumbai, Maharashtra.

In the event of a dispute, both parties agree to first attempt resolution through good-faith negotiation before pursuing formal legal proceedings.

Changes to These Terms

GroBro Media reserves the right to update or revise these Terms and Conditions at any time. When changes are made, we will update the "Last updated" date at the top of this page. Continued use of our website or services after changes are posted constitutes your acceptance of the updated terms.

For active client engagements, material changes to terms will be communicated directly via email with reasonable notice.

Contact Us

If you have any questions about these Terms and Conditions or want to discuss a service engagement, please reach out: